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Richard M

1 reviews | Active since Jan 2017

21 Sept 2020, 15:09

Don't bank on ABSA!

I continue to be frustrated by ABSA. It has taken 2 months and they cannot resolve my issue with a death claim. Every time I deal with them its a different story. I'm sure they're trying to frustrate me so they don't have to pay out

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Replies (3)
Absa
Absa's reply21 Sept 2020, 16:44
Official
Dear Richard, Thank you for your posting. Please be advised that your matter is being attended to under case reference C-***5. Anna-Marie Schoultz is assisting you on the matter and awaits letter of executorship from you to assist further.Kindly advise Anne-Marie as soon as the required documents are obtained for her to assist you further.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 
RM
Richard M's update21 Sept 2020, 17:02
Reviewer Update
These requirements for a letter of executorship were not part of her original requirements. We were asked to to complete the documentation which we did and also submit other documents which we did on the 6th of August. This letter of executorship was not asked for at that stage. Why only only now!!!!!!
RM
Richard M's update21 Sept 2020, 17:04
Reviewer Update
Nobody in ABSA has listened to my complaint or been prepared to give me a satisfactory explanation!