Done with Absa

Dear Absa. There is so much to unpack concerning my absolutely horrible experiences banking with you lately.

*Causing a massive issue regarding my Wise to Absa transfers because my address was somehow mangled straight from my proof of address document.

*Lately sending OTP's to a number that hasn't existed since 2022. Despite the fact that I've changed it more than once. May I add that this is on my app as well and my app is not even registered on that number.

*Tried to get the issue fixed and I have since been completely de-registered from the app.

*Due to all the issues I have actually moved my funds to FNB. The only reason I still have an Absa account is because of my policy. Which brings me to:

*How am I paying all kinds of transaction fees when I can't even use the service to make transactions?

*Oh, and I am paying for email notifications despite my preference being sms... sms's that I am not even getting.

I'm in the process of finding out how I can move my policy to FNB as well and then I am done with Absa. But, I'm just a low income customer, so why would Absa care anyway?