1 reviews | Active since Mar 2009
On 15 September 2017 I went in to the Vaal Mall branch of ABSA to close my account. I was told to make a settlement payment of R126,62 before the account will be closed. I made that payment by EFT on 17 September 2017, phoned on the 18th to confirm that the settlement amount has been paid. Since then I made another visit to the Vaal Mall branch after a few calls to the card devision, another visit to the Vanderbijlpark branch where I was yet AGAIN told theat the account has NOT BEEN CLOSED and there are additional service charges that has since accrued??? Phuti at ********** 273 was supposed to follow up on this - Which didn't happen... Today, I get a text message saying "Dear Absa client, regrettably we have not received the overdue amount on your credit card account. Please call us on ********** 272 for a payment arrangement." Note: I WILL NOT PAY ANY FURTHER SETTLEMENT AMOUNTS BECAUSE OF YOUR INCOMPETENCE AND LACK OF SERVICE!! YOUR INCOMPETENCE AND LACK OF SERVICE HAS WASTED ENOUGH OF MY TIME AND RESOURCES!!!!
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
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