Don't you need new business?

Being a client with absa for 20 years, I'm very disappointed with how you treat your clients. I've app**** for 2 different products and have never received<br> Feedback. The first one I let slide, but now it's happened again. I was told somebody would get back to me in 2 to 3 days last week tuesday. I'm now at the point that I want to close my accounts with you and go to a bank that wants me as a client.