don`t want to warrant claim

I lodged a claim on the 5th of December 2015 of a prefab wall that collapsed because off the rain.<br> on the 8th I had no response and as I have 2 big dogs and the neighbour I got the wall fixed..<br> I send the invoice to absa insurance and no one came back to me.<br> I contacted them and they wanted pictures. I don`t have pictures of the broken wall only off the one that is fixed,<br> I send it to them and until today no respond whatsoever .I just want it sorted please.