TJ
Tyral J

1 reviews | Active since Mar 2009

24 Mar 2017, 15:45

Don't want business

<p>This is not the first complaint I have put here about ABSA and it's always about the same thing.</p> <p> </p> <p>ABSA is the worst when it comes to contact. I sent a mail 3 days ago, asking them to contact me regarding a business loan. It has been 3 days and all I have recieved is emails telling me they will contact me and emails saying I must contact someone else. </p> <p> </p> <p>This is ridiculous. I sent a mail to Nedbank and within 1.5 hours I was contacted and the process started. I've been with ABSA for over 5 years. My bond wasn't through them because they didn't want it. My car finance isn't through them because they don't get back to you and I now my business loan won't be through them either. I'm going to look for a bank that appreciates me and wants my business.</p>

0
Replies (2)
Absa
Absa's reply27 Mar 2017, 12:39
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

TJ
Tyral J's update30 May 2017, 12:35
Reviewer Update

They started to rectify the situation, Had to push them all the way. And then stopped haven't heard anything for 2 months.