Don't feel like a valuable client at all

<p>I've always gotten excellent service from ABSA with regards to vehicle finance mainly because I have dealt with one person for all 3 previously financed cars.Unfortunately he no longer works for ABSA. My current car also financed at ABSA at a rate of 10.4% fixed. </p> <p> </p> <p>I am in the process of trading in and I assumed that I would get a much better rate from ABSA than any other bank but to my horror they came back with a whopping 13.73% in comparison to the 12.9 % from another bank. The consultant was persistent that the 13.73% was their "best rate" and had quite an attitude.</p> <p> I have always gotten competitive rates from ABSA. but now I realise it was because they had someone who was so great at customer service and would go over and beyond to keep his client happy. Because of that I always went back to him with my cars, my husband's car and my mother's car and also frequently refered people to him.</p> <p> </p> <p>I bank with ABSA, have previously financed 2 vehicles, a joint house with my husband , had a personal loan ( which I have paid off much faster than I was meant to) and have a credit card with ABSA and all of these have always been paid on time.</p> <p> </p> <p>Upon contacting them on Friday the consultant was very edgy as if she was doing me a favour helping me. I didnt think much of it and wrote it off thinking she proabbaly had a bad day.</p> <p> </p> <p>Today when I requested feedback as other banks had already gotten back to be, she was once again edgy and clearly had an attitude but I still said nothing. She requested proof that I could get 12.9% from another bank and I tld her that just like she gave me a rate over the telephone so too did the other bank so I had no written proof. </p> <p> </p> <p>She then agreed to 12.996% bearing in mind that I told her the other bank is offering me 12.9% so ABSA is not even willing to forgo a 0.096% for a loyal client... Cannot believe this.</p> <p> </p> <p>In the meantime I asked the dealership to send me proof of the rate. I then asked the ABSA consultant if I could send an email confirming the rate to which she rep**** yes. I then sent her the email in which the dealer confirmed the 12.9%. After 3 hours I had to go back to ask the ABSA consultant if she had feedback and she started raising her voice at me saying she asked for a letter. I felt really mistreated and asked to soeak to her manager. I was then put on hold forever and decided top put the phone down.</p> <p> </p> <p>The manager called me back not helping much at all except listening to me. She too said they needed a letter confirming the other bank can give me 12.9%.</p> <p> </p> <p> </p> <p>I have never been mistreated like this before. I honestly am considering no longer doing business with ABSA and I am highly considering moving my banking elsewhere and of course will not be continuing with the vehicle finance through them as they are expecting me to go with them evern though their rate is higher... how arrogant can you be!!!!</p> <p> </p> <p>Always thought that being a loyal client would get one better treatment but clearly not. Have lost all faith is ABSA.</p>