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Pieter C

1 reviews | Active since Jan 2014

06 Apr 2016, 09:38

Don't even bother wasting your time with ABSA!

After previously posting complaint nr *** I was eventually able to file a home loan application with ABSA. Due to the previous delays occurred they promised to escalate my application in order to give me the final outcome before the offer to purchase would've expired - as there was another buyer in line. After numerous more delays I eventually had to ask the seller to grant me with an extension on the expiry date of my offer, which he did, but then ABSA also failed to be able to provide me with their quote before the extension also expired. Even then I still gave ABSA 5 more business days as I provided the attorneys with another bank's approval on the day that the extension expired. This means that even after ABSA \escalated\" my initial complaint, they ended up still taking longer with my application than what the other banks did via their \"normal\" application processes?! Best of all is that they ended up with a declined outcome (the only bank who declined) based only on the fact that 1 single debit order bounced by accident last year - as per the same credit record that the other banks worked with! Avoid wasting your time with ABSA - I'd suggest SAHL or Standard Bank instead."

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Replies (1)
Absa
Absa's reply07 Apr 2016, 10:55
Official
Hello Coetzee Pieter,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd