Don't bother wasting your time and energy with ABSA Homeloans - they are PATHETIC!!!

<p>I app**** for a homeloan on the exact same day with all of the big 4 banks, after which I received fast and efficient service from both Standard Bank as well as FNB, however both Nedbank and especially ABSA unfortunately lacked any basic sort of competency in processing this application and they made it very clear that customer service/care is right at the bottom of their list of priorities. ABSA for example still asked me for certain documents (even though I sent ALL of their initial required list of supporting docs to them on day one and then asked that if they should require anything else they could just ask for it so that I could send it back to them right away) - a full week after Standard Bank already provided me with their final approval (?!)- i.e. at that stage the application was (apparentely) still lying with ABSA's credit dept (where it was for the entire previous week as well?!). I then realized that even if I asked both Standard Bank as well as FNB for extensions on their approvals, it was clear that ABSA was still not going to be able to complete the application before the other bank's extensions would also expire, after which I obviously gave up on any hope of receiving a better quote from ABSA and thus took the loan up with FNB instead. I did ask ABSA though to please escalate the manner in which they handled this application to their management so that I could at least get feedback on this to learn from this terrible experience in dealing with them if it would be worth it to ever consider applying with them again in the future. It has now been 9 more days after this matter was referred to their management, and even after I did contact them once more since then, their management didn't bother to try and resolve this by at least just making an effort to get in touch with... truly PATHETIC... as they say though, a organization rots from the top, and ABSA is the perfect example of this! I'll thus highly recommend that you take your business elsewhere. In terms of specifically Homeloans I'll thus much rather both FNB as well as Standard Bank...</p>