DON NOT TAKE VEHICLE FINANCE WITH ABSA!!!!!

ABSA Vehicle Finance has honestly left me furious.

Firstly, the instalment amount on my signed contract is NOT the amount they are debiting from my account, and nobody could even properly explain why I am being charged more than what I agreed to.

Secondly, I gave ABSA my salary date as my debit-order date and clearly explained that my salary reflects after 12pm. They still debit me on that same day once the money reflects yet I’ve now been told that because their first debit attempt happens before 12pm and fails, the successful second attempt is considered “late” and being reported as a late payment to the credit bureau.

How does that make ANY sense? You receive your money on the agreed date, but still penalise the customer because of the way YOUR debit system works?

What makes it worse is that I raised this from my very first payment after receiving arrears notices and was told, “Don’t worry, the debit order just didn’t reflect on our side.” Now I find out this has been affecting my credit profile all along?

And the customer service? Shocking. The consultant spent almost an hour trying to get assistance from Team Leader Nolan De Koker, who clearly was not interested in taking a customer call and the manager? They unfortunately cannot skip the Team Leader and transfer the call to their manager!

So when frontline staff cannot resolve a serious billing and credit-bureau issue, who exactly is the customer supposed to be escalated to?

ABSA needs to explain the incorrect debit amounts, removing any late-payment reporting on my profile, and seriously review these ridiculous escalation procedures.