CvdW
Chantel van der Westhuizen

1 reviews | Active since Jul 2009

03 Mar 2015, 08:58

Doesn't want my money

Hi Absa,<br> <br> Referring to the numerous e-mail correspondence I sent to you, I have tried on several attempts to notify you that my banking details have changed. <br> <br> I spoke to Bethal in your call centre who advised that the banking details have been changed, yet, you are still trying to debit my old account.<br> <br> Now, this is exactly the reason WHY I am leaving ABSA - you just cannot follow through on a simple instruction.<br> <br> The funds for the ABSA Loan of *** is available in my NEW account at *** (as per the details attached and communication to you on several occasions)<br> <br> If you do not want to take the funds, please advise so in writing, that ABSA is writing off the personal loan out of good will :-)<br> <br> I also need to close my accounts with you - I went to your OR Tambo Branch yesterday, who advised that it was not a suitable time. I refuse to run around for ABSA any longer. You can just close it by instruction in writing. You don't pay me to send me from pillar to post.<br> <br> Regards,<br> <br> Client Happy to Leave ABSA

0
Replies (1)
Absa
Absa's reply03 Mar 2015, 09:46
Official
Hello BabyAngel24,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd