DOES SOMEONE KNOW WHAT THEY ARE DOING

Good Morning,I would just like to bring it to your attention regarding the poor assistance and response received from the Student Bureau and Action Line. My son is currently studying at Wits and we app**** for a study loan.We app**** for a PC package where we could select from a range of devices on the .The loan was approved on the 26/08/2015 and Judy from the Student Bureau Centre confirmed that delivery should take place in two weeks.On the 08/09/2015 when i contacted Judy to confirm when i may expect delivery and received no response and on the 09/09/2015 Frieda Pretorius contacted me and advised me that the device i requested was no longer available. The first issue is was wasn't i advised when the loan was approved that the device is no longer available, how can Absa advertise something which is no longer available. When i contacted Digital Planet they confirmed that no order or payment was received from Absa. Why was i advised that the order was place and i wasn't? On the 10/09/2015 i contacted Action line and no response was received they only contacted me on the 14/09/2015. On the 11/09/2015 Absa confirmed that payment was made but the SP never received it. HELP PLEASE