MM
Maryke M
1 reviews | Active since Apr 2016
12 Nov 2021, 23:46
Does not want to send me a settlement letter
I asked absa now 7 times to send me a settlement letter on my loan acccount. Unforgently still waiting for it. COLEEN Brant does not want to send me a settlement letter just an email that i need to phone absa. So now is it possible for someone that is PROPERLY TRAINED at Absa to send me a settlement letter so I can settle my account.? Is staff a problem for Absa???? Is training a ptoblem????? Or is is just discrimenation against me for just want to settle my account and save on the interest. How difficult is it to just email me a settlement letter??????
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Replies (5)MM
Maryke M's updateReviewer Update
15 Nov 2021, 12:50Dear Nthabisend Sibande
Thank you
1. refence C-***9 is just a number. I already have 6 reference number- 0 Service.
2. I have paid the settlement amount on my account 13 November 2021.
3. Now I asked them to close the account.
EMail:
Maryke Du Plooy <***> | Sat, Nov 13, 8:57 AM (2 days ago) | |
to Absa
Hi Please close loan account i did pay full amount and due to the fact that absa is not given me any service after i asked friday for a settlement amount. Now is is email 8 number Account Nr : ***. I will not take responsibility for any intrested add on to my account as op friday 12 Nov any intressted add to my account is *****. Regards Maryke
That was Saturday morning 8:57 and guest what!!!!!!!
Loan Account is still not closed!!!!!!!!!!!! Letter STILLL NOT RECEIVED !!!!! HOW LONG WILL THAT TAKE 12 Emails, 27 phone calls????????
Thank you
1. refence C-***9 is just a number. I already have 6 reference number- 0 Service.
2. I have paid the settlement amount on my account 13 November 2021.
3. Now I asked them to close the account.
EMail:
Maryke Du Plooy <***> | Sat, Nov 13, 8:57 AM (2 days ago) | |
to Absa
Hi Please close loan account i did pay full amount and due to the fact that absa is not given me any service after i asked friday for a settlement amount. Now is is email 8 number Account Nr : ***. I will not take responsibility for any intrested add on to my account as op friday 12 Nov any intressted add to my account is *****. Regards Maryke
That was Saturday morning 8:57 and guest what!!!!!!!
Loan Account is still not closed!!!!!!!!!!!! Letter STILLL NOT RECEIVED !!!!! HOW LONG WILL THAT TAKE 12 Emails, 27 phone calls????????
MM
Maryke M's update15 Nov 2021, 12:50
Reviewer Update
Dear Nthabisend Sibande
Thank you
1. refence C-***9 is just a number. I already have 6 reference number- 0 Service.
2. I have paid the settlement amount on my account 13 November 2021.
3. Now I asked them to close the account.
EMail:
Maryke Du Plooy <***> | Sat, Nov 13, 8:57 AM (2 days ago) | |
to Absa
Hi Please close loan account i did pay full amount and due to the fact that absa is not given me any service after i asked friday for a settlement amount. Now is is email 8 number Account Nr : ***. I will not take responsibility for any intrested add on to my account as op friday 12 Nov any intressted add to my account is *****. Regards Maryke
That was Saturday morning 8:57 and guest what!!!!!!!
Loan Account is still not closed!!!!!!!!!!!! Letter STILLL NOT RECEIVED !!!!! HOW LONG WILL THAT TAKE 12 Emails, 27 phone calls????????
Thank you
1. refence C-***9 is just a number. I already have 6 reference number- 0 Service.
2. I have paid the settlement amount on my account 13 November 2021.
3. Now I asked them to close the account.
EMail:
Maryke Du Plooy <***> | Sat, Nov 13, 8:57 AM (2 days ago) | |
to Absa
Hi Please close loan account i did pay full amount and due to the fact that absa is not given me any service after i asked friday for a settlement amount. Now is is email 8 number Account Nr : ***. I will not take responsibility for any intrested add on to my account as op friday 12 Nov any intressted add to my account is *****. Regards Maryke
That was Saturday morning 8:57 and guest what!!!!!!!
Loan Account is still not closed!!!!!!!!!!!! Letter STILLL NOT RECEIVED !!!!! HOW LONG WILL THAT TAKE 12 Emails, 27 phone calls????????
MM
Maryke M's updateReviewer Update
15 Nov 2021, 14:33Hi Ntshabisend Sibande
Thank you I see that the personal loan is closed and that there is a Credit of -139.40. Can they please transfer the money I have paid two much to my cheque account?
Regards
Maryke
Thank you I see that the personal loan is closed and that there is a Credit of -139.40. Can they please transfer the money I have paid two much to my cheque account?
Regards
Maryke
MM
Maryke M's update15 Nov 2021, 14:33
Reviewer Update
Hi Ntshabisend Sibande
Thank you I see that the personal loan is closed and that there is a Credit of -139.40. Can they please transfer the money I have paid two much to my cheque account?
Regards
Maryke
Thank you I see that the personal loan is closed and that there is a Credit of -139.40. Can they please transfer the money I have paid two much to my cheque account?
Regards
Maryke
Absa's replyOfficial
15 Nov 2021, 15:01Thank you
Absa's reply15 Nov 2021, 15:01
Official
Thank you
MM
Maryke M's updateReviewer Update
15 Nov 2021, 15:08Hi Ntshabisend Sibande
1. THANK YOU. IT Took you 5 Minutes to do a job that I have tried to get done from Friday 13:00. I don't know if ABSA knows the value you give to the company. 2. You change a angry customer into a happy Customer!!!! Thank you so much for that.
Enjoy your week!!!!!
1. THANK YOU. IT Took you 5 Minutes to do a job that I have tried to get done from Friday 13:00. I don't know if ABSA knows the value you give to the company. 2. You change a angry customer into a happy Customer!!!! Thank you so much for that.
Enjoy your week!!!!!
MM
Maryke M's update15 Nov 2021, 15:08
Reviewer Update
Hi Ntshabisend Sibande
1. THANK YOU. IT Took you 5 Minutes to do a job that I have tried to get done from Friday 13:00. I don't know if ABSA knows the value you give to the company. 2. You change a angry customer into a happy Customer!!!! Thank you so much for that.
Enjoy your week!!!!!
1. THANK YOU. IT Took you 5 Minutes to do a job that I have tried to get done from Friday 13:00. I don't know if ABSA knows the value you give to the company. 2. You change a angry customer into a happy Customer!!!! Thank you so much for that.
Enjoy your week!!!!!
Absa's replyOfficial
16 Nov 2021, 10:12Dear Maryke
It is indeed pleasing to receive complimentary remarks and i am glad that your matter is sorted. I wsh to take this opportunity to thank you for the time and effort to bring this to my attention.
Have a good week too.
Kind regards Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks and i am glad that your matter is sorted. I wsh to take this opportunity to thank you for the time and effort to bring this to my attention.
Have a good week too.
Kind regards Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply16 Nov 2021, 10:12
Official
Dear Maryke
It is indeed pleasing to receive complimentary remarks and i am glad that your matter is sorted. I wsh to take this opportunity to thank you for the time and effort to bring this to my attention.
Have a good week too.
Kind regards Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks and i am glad that your matter is sorted. I wsh to take this opportunity to thank you for the time and effort to bring this to my attention.
Have a good week too.
Kind regards Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd