DOES NOT ASSIST WITH ISSUE PROPERLY

So again ABSA, you have shown that your business is just about the numbers and the client means nothing. On the 1st of September I did an online transaction of which the transaction failed. I phone the merchant the next day and they said they did not receive any payment, which makes sense as the amount is showing pending in my account. I then paid the merchant and the order was concluded but after all this time I have an amount pending in my account. Well..... trying to resolve this is most frustrating as ABSA wants the merchant to do a reversal but the Merchant says they did not receive the funds as the transaction failed. I tried calling ABSA numerous times and they either hang up before uttering a word or the calls are lost or I am transferred. How long is it going to take ABSA to solve a simple problem of giving MY money back!! The service and know-how is definitely not up to standard.