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Vanessa M
1 reviews | Active since Dec 2018
28 Jul 2021, 16:37
Does anyone know the meaning of SERVICE at Absa
Absa by far is the worst FSP! I have tried to change my address multiple times to no avail yet they send me numerous emails confirming they have! Does the customer service team actually exist at ABSA.. Shocked to see this level of service from such a big organization! It's customer service 101!
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
29 Jul 2021, 12:41Dear Vanessa, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply29 Jul 2021, 12:41
Official
Dear Vanessa, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
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Vanessa M's updateReviewer Update
31 Jul 2021, 02:02Daphne la Grange pls call me ***. I would appreciate someone at ABSA taking a few minutes to LISTEN. Absa has lost their humanity.. You flood me with emails that are incorrect and I cannot even reply to.. It's basic Customer service 101!
VM
Vanessa M's update31 Jul 2021, 02:02
Reviewer Update
Daphne la Grange pls call me ***. I would appreciate someone at ABSA taking a few minutes to LISTEN. Absa has lost their humanity.. You flood me with emails that are incorrect and I cannot even reply to.. It's basic Customer service 101!
Absa's replyOfficial
02 Aug 2021, 08:14Dear Vanessa
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***0.
Regards
Daphne Le Grange
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***0.
Regards
Daphne Le Grange
Absa's reply02 Aug 2021, 08:14
Official
Dear Vanessa
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***0.
Regards
Daphne Le Grange
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***0.
Regards
Daphne Le Grange