BE
Bridget E
1 reviews | Active since Mar 2009
03 Jun 2021, 17:33
Does anyone actually support ABSA premium clients?
As a premium client I’m extremely frustrated at having logged an urgent request for assistance on Tuesday 1st June - ref C-***6. no support received- I used my card for a refund and since then it’s been blocked! I’ve tried calling premium call center as per number on my card but “go through to general customer service” who then “transfer” me to each other so on and so forth! Meanwhile a premium client is not able to use her service and NO ONE FROM ABSA CARES!!!!
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Absa's replyOfficial
07 Jun 2021, 10:05Dear MS B EDDY
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***6 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
www.absa.africa
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***6 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
www.absa.africa
Best regards,
Absa's reply07 Jun 2021, 10:05
Official
Dear MS B EDDY
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***6 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
www.absa.africa
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***6 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
www.absa.africa
Best regards,