Does Africanacity mean ignoring your customers?

On 31 December 2020, I reported several instances of "Internet Banking Fees" being debited from my account in escalating increments of R2,50 per month, starting October 2020.

October 2020: R 2,50 (Internet Banking Fee) November 2020: R 5,00 (Internet Banking Fee) December 2020: R 7,50 (Internet Banking Fee)

As internet banking, mobile banking and cellphone banking is included in my "monthly charges", I requested the following:

- A full refund for the ****** funds - A cancellation of my ABSA Rewards Subscription

On 4 January I reported an additional R 4.00 listed under the same "Internet Banking Fees" description, and my case C-***4 was handed over to Lesley Harris, who only attended to the query surrounding the R 4,00. I am still to receive a refund on the rest of the funds, and I am still to receive confirmation that my ABSA Rewards has been cancelled. Lesley Harris is in the meantime ignoring all my mails (I've now sent 3 additional follow-ups).

I see on Hello Peter I'm not the only person being **********ly debited for Internet Banking Fees - your nonsense explanation that you've given to people of "drawing statements" won't work to try explain these charges, as drawing standard , non-archived statements is also included free of charge - I have screenshots of what's included in my package.

I'd suggest this is resolved before I start moving my entire portfolio to another bank.