SR
Stan R
1 reviews | Active since Mar 2018
12 Feb 2019, 04:38
Does ABSA still exist? No online customer service!
I have been trying for two weeks to get hold of someone from ABSA online - I dont live in SA anymore but would like to get my investment payed out and transferred into my foreign account. I have emailed my local branch manager (Louwra Struwig) but got no reply, I sent an email to the ABSA email ********** on 30 Jan and was given a Ref No but still no reply, and finally I have messaged the ABSA Facebook team and again no reply!
In contrast my FNB queries were answered withing 15 min via their Facebook account.
For any foreign investors trying to bank in SA, I suggest you avoid ABSA!
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
12 Feb 2019, 11:06Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Absa's reply12 Feb 2019, 11:06
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
SR
Stan R's updateReviewer Update
15 Feb 2019, 17:344 days and still waiting! It's not like I'm asking a hard question...I want to know ho can I avoid reinvestment and how much I have to pay in penalties if I want to access MY money before the maturity date! WHY CAN NO ONE FROM ABSA tell me this!
SR
Stan R's update15 Feb 2019, 17:34
Reviewer Update
4 days and still waiting! It's not like I'm asking a hard question...I want to know ho can I avoid reinvestment and how much I have to pay in penalties if I want to access MY money before the maturity date! WHY CAN NO ONE FROM ABSA tell me this!