Does ABSA ever answer their phones?
I dont even want to give one star. After phoning ABSA for a student loan, I had to go through various steps (lots of), only to end up at a phone ringing without any answer. Why give the option (0) to speak to a consultant if nobody is there on the other side?
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Absa's replyOfficial
15 Feb 2021, 12:23Dear Jan Horn Van Heerden
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation as well as the details of how you would like us to assist you . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation as well as the details of how you would like us to assist you . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply15 Feb 2021, 12:23
Official
Dear Jan Horn Van Heerden
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation as well as the details of how you would like us to assist you . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation as well as the details of how you would like us to assist you . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,