Does ABSA cellphone banking still work?

Item: Absa
Rating: 1
Author: Mike B

Since ABSA have issued me a new Visa credit card, replacing an older Mastercard, I am unable to purchase MTN prepaid airtime/data bundles via USSD *136*10#

After contacting MTN/ABSA no-one seems to know what the problem is.

It was suggested that I call *** to register for cellphone banking. I have tried this but the process goes around in circles. It sends an SMS to your phone which then asks you to call ***from your phone. If you do so again it repeats the process, sending an SMS to your phone which asks you to call ***, so you are never able to create a PIN.

I have also tried dialing *120*2272# on my phone but I get the message that the service is not running.

This leads me to ask the question does cellphone banking still work?

Helpful (0)

Replies (1)

Absa's replyOfficial

11 Dec 2019, 15:44

Dear Mike Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,

Absa's reply11 Dec 2019, 15:44

Official

Best regards,