***** and Disgraceful

On the 11/11/2020 I wrote a review about Absa and the manner in which a query logged on the 09/09/2020 was still not resolved. I was soon contacted and asked that they close this review as my existing enquiry was being dealt with and they would ensure that I would receive proper feedback. After this, small progress has been made in that regard. On the 13/01/2021 I sent an email to action line to follow up on the outstanding aspects of my query and was contacted by representative that has been communicating with me. ( I don't want to put her name here because I don't believe that she is responsible for the delays in the outcomes she has just been the person communicating with me and she cannot communicate if the feedback is not being given.) She did request that I give her a little more time to obtain the relevant feedback. I followed up again on the 25/01/2021 no reply and again on the 03/02/2021 no reply. Since the start of my query it has been 5 months each step to obtaining feedback and decent responses has been a challenge. The manner in which I'm been dealt is ***** and no better than that of a ***** trying to hide from being caught. As a customer it is my right to seek that an ongoing query is resolved properly. Any other person would would have taken this to all social media outlets but I am still trying to reach an amicable conclusion. I will not allow you to remove this post until my query is completely resolved. In fact I will release all communication between Absa and myself through the last 5 months. I will start putting down names and outlining my different interactions with numerous Absa representatives. I will not be bul**** by Absa who have treated my business so poorly and cannot even give feedback and resolve and correct obvious mistakes and errors that was made by them. This is pure negligence and disregard and I am now furious that I have to resort to these measures. Why is it that you respond so fast to customers who go to your branches and go on social media and cause a scene, this is not how I do business. I came to Absa in a decent manner I have not even raised my voice on a single phone call. You Absa are behaving like dirty rats ducking into your holes as though if you hide there long enough I will forget and the issue it will go away. I will not rest until you come to the party and take full responsibility for what has happened here.