Documents send to wrong branch

After settling my final payment for my vehichle finance, I requested my vehicle registration papers to be delivered to the branch in Bellville where I app**** for this finance. And then ABSA delivers this document to another branch and not the one I requested. You are wasting my time, having to stand in a queu and then: NO documents at this branch! Please train your personnel properly w.r.t. knowledge of the service they need to deliver!