Docs not sent to me and incorrect info on contact

Absa insurance brokers has made my life very difficult by not confirming my insurance cover which resulted in me being double billed via them and the other insurance company that I had to cancel this morning. Hopefully I'll get a refund from the other insurance. I've sent so many e-mails to have them correct some of the details captured incorrectly (such as residential area, e-mail address and surname). I've sent e-mails to: [Email Removed] & [Email Removed]<br> Absa Brokers needs to stop making me have to chase them for what is business to them (I thought customer comes first but clearly that's not the case) Ever since I left Absa as an employee I feel as though they are trying to destroy my sense of having a relaxed life, even my chq cards are giving me problems.<br> <br> Can someone there rectify this as it's having a financial impact on me given the late cancellation on the other insurance company and I feel that Absa Brokers is liable.<br>