tV
tracy V
1 reviews | Active since Mar 2009
09 Apr 2015, 10:17
doc misplaced FOREVER
wrong car lic doc sent in feb..... still awaiting..... lost doc ..... i have been sent up and down promised 72hours later ....new forms to be sent to me for my car ......Still waiting ,......everytime i come to branch....we have to repeat same story....like a parrot.. and re-email same documents..... still nothing sorted... and when i ask to speak to branch manager here..... she is never here... i just want my car reg forms please......ANYONE??????
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
09 Apr 2015, 14:45Hello tdv,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply09 Apr 2015, 14:45
Official
Hello tdv,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
tV
tracy V's updateReviewer Update
05 Mar 2024, 11:54Feedback ...never ever received
tV
tracy V's update05 Mar 2024, 11:54
Reviewer Update
Feedback ...never ever received
Absa's replyOfficial
05 Mar 2024, 16:41Dear Tracy
Due to a new complaint system in place, I am unable to trace the above.
We sincerely apologise for not providing the expected resolution.
As discussed today, you did receive the documents and no longer require further assistance in this regard.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Due to a new complaint system in place, I am unable to trace the above.
We sincerely apologise for not providing the expected resolution.
As discussed today, you did receive the documents and no longer require further assistance in this regard.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply05 Mar 2024, 16:41
Official
Dear Tracy
Due to a new complaint system in place, I am unable to trace the above.
We sincerely apologise for not providing the expected resolution.
As discussed today, you did receive the documents and no longer require further assistance in this regard.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Due to a new complaint system in place, I am unable to trace the above.
We sincerely apologise for not providing the expected resolution.
As discussed today, you did receive the documents and no longer require further assistance in this regard.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
tV
tracy V's updateReviewer Update
05 Mar 2024, 17:55Thanks for nothing. You never bothered to assist me all those years ago. And put on a social platform that you would assist me and never bothered ...then you phone me today with a sarcastic reply ...it was so many years ago...YES EXACTLY ...SO MANY YEARS AGO AND I HAD TO COMMENT TO STILL GET FEEDBACK..BECAUSE NO ONE BOTHERED .YOUR CUSTOMER SERVICE IS CLEARLY PATHETIC. DONT OVER PROMISE AND UNDER DELIVER ... WHEN YOU TELL A CUSTOMER YOU WILL GET BACK TO THEM...DO THAT... AND DO NOT PHONE ME TODAY ASKING ME "NOW " THAT I MUST PROVIDE YOU WITH A REF. NUMBER . YOUR SERVICE STINKS
tV
tracy V's update05 Mar 2024, 17:55
Reviewer Update
Thanks for nothing. You never bothered to assist me all those years ago. And put on a social platform that you would assist me and never bothered ...then you phone me today with a sarcastic reply ...it was so many years ago...YES EXACTLY ...SO MANY YEARS AGO AND I HAD TO COMMENT TO STILL GET FEEDBACK..BECAUSE NO ONE BOTHERED .YOUR CUSTOMER SERVICE IS CLEARLY PATHETIC. DONT OVER PROMISE AND UNDER DELIVER ... WHEN YOU TELL A CUSTOMER YOU WILL GET BACK TO THEM...DO THAT... AND DO NOT PHONE ME TODAY ASKING ME "NOW " THAT I MUST PROVIDE YOU WITH A REF. NUMBER . YOUR SERVICE STINKS
Absa's replyOfficial
05 Mar 2024, 18:37Dear Tracy
The above is noted and I once again apologise for not getting back to you when promised.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
The above is noted and I once again apologise for not getting back to you when promised.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply05 Mar 2024, 18:37
Official
Dear Tracy
The above is noted and I once again apologise for not getting back to you when promised.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
The above is noted and I once again apologise for not getting back to you when promised.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,