Do you realise the possible implications of your mistake

<p>On the 29/11/2016, I received Confirmation of Cover from a certain Neo Tsoku ********** CORRECTLY stating a Mr JJ W*** as the REGULAR DRIVER. Today, at 10:49, I called Absa iDirect to make a change to the policy only to learn that Mr JJ W*** is not stated as the regular driver. What are you people doing??? How can you provide a COC (stating one thing) but your system holds contradictory information? Mr A M*** is the POLICY HOLDER but Mr A M*** is NOT the regular driver. Can you imagine the possible implications of your mistake if a claim were to be instituted some years from now? Get your act together, please, or we will simply choose a different insurer and please explain how this error occurred? Secondly, you require a certificate from Glasfit. This was sent to ********** and I specifically asked her to acknowledge receipt of the Glasfit Certificate and to update the policy accordingly. Why was this not done??? Quite honestly, this level of service is unacceptable. Do you think that you could please provide an acceptable level of service, at least? Asking for an acknowledgement of receipt of a document is not a difficult request. Correctly capturing the regular driver is not too difficult either. </p>