Do you even care about your clients?

Absolute ********** service. On the phone for 15 minutes trying to get an account statement for my student loan. Back and fourth with 4 consultants, only to be told after 15 minutes “everyone in the student loan division is in a meeting, please try again later” I am appalled by the lack of interest to help me, a client, with a query. I am paying thousands of rands every month and Absa cannot find the time to assist me.