Do u have to be so useless

Really ****ed off.. homeloan paid up in March already & bond cancelled.. why the flip must we beg u now to update credit bureau to indicate that the flipping account is paid up & closed?? I sent an email to your customercare address then responded by saying I must send my query to ********** been two weeks now and no response from u people. This is so annoying... is it possible for someone to just get off their bum and do some flipping work...