Do not waste your time with absa, I have received much better support from FNB

I am extremely dissapointed at Absa as an Instatution, As soon as I am able to I will move all my absa accounts to another banking instatution that actually cares about their customers .

I was ****** and assaulted and beaten almost to death in march 2024, All my cards were ****** with all the money on these cards.

I reported this assault and ******* to the police and both banks that I have cards with , FNB solved most of the issues in the first few weeks including refunds for the *****ulent transactions , I have reported this to Absa's ***** department and after 3 months I still have not received any feedback , they also locked my credit card account without me being able to access anything on the account until I have a new card.

I have been waiting almost 3 months now , with excuses being sms not being sent , or cards being sent back.

How ****ing difficult can it be for someone to call you (not from a fucing spam number) and tell you that the card is ready for collection ,

This is the ****tiest service I have received from absa for an account that I had with them from about when I was 10 years old

I know now that loyalty to a bank is completely ****ing useless.

To sum up, 1. Money was ****** from my account (which there was a case of theft and ******* opened) that has not been refunded yet. 2. ***** department still has not contacted me with regards to if and when my money would be refunded to me 3. Unable to access any monies currently in my credit card account via any app or website 4. Client Services at the grove mall were completely useless and understaffed 5. As soon as I am able to I will be moving away from absa completely