Do not want to pay for claim

The sleeping half of my house burned down on the 16th of October. it took 2 days just to register a claim and it is now 3 weeks and still no payment. On Saturday there forensic investigator let us wait for more than an hour and a half. I had to get quotes and photos of items that they now claim was not in the house. upon requesting information from Salvo he did not reply and I still have no feed back from their customer care as well. still sleeping on the ground on inflatable mattresses.