Do not use online service as it is worse than going into a branch

I went online to open an account for my daughter. I have all my accounts with Absa and expected great service. To my surprise it has been 6 weeks. Received an SMS to deposit money into the account to activate it, no account number received and no card received. So unable to make the deposit. A few days later, I received an SMS to confirm the card would be delivered to the branch of my choice. I went to collect the debit card for my daughter, updated her pin, added her account to my online profile as she is a minor. Low and behold, I am unable to deposit money into the account. Thus can not use it. I go back to the branch, and they need to fica the account. All documents were sent when applying online. Not all documents were uploaded as per the client service agent at the branch. I showed her that all was sent when applying for the account. I was told, sorry, Can't help you, you have to come back with all the documents you already sent. My daughter needed the card the following day, I was told, let her use one of your cards. REALLY!!!!! I logged a complaint the same day which was Friday and requested it to be escalated, surprise surprise, no call yet. If this issue was escalated, and still no call received, I am starting to worry about how long I would need to wait if I didn't request an escalation? I am currently not medically fit to drive or travel but was told to go back with all the docs even though submitted, and stating I am still unable to drive. Guess a person should not expect great service even if you have been with them from the start and convinced great business people to move over. I would not recommend them.