Do not trust Absa got better

I havent been with Absa for sometime due to issues with their overall quality as a bank in general. Their charges were extremely high and they look through every hole to ***** you over. This was when they were still Barcelys. Several years have passed and I decided t ogive them another go as my current bank is also starting to do the same thing, and I figured that mos of my relatives are Absa, so its better to go back. Went to a branch and the branch just had 3 people in the queue infront of me, but yet my total visit time was still 3 hours total. First there was an issue where my account showed as active, but it had a Lock on it so the guys in the branch couldnt do anything about it, not even HeadoFfice could do anything so I had to resort to opening a brand new account. This I did, took out precious time and when it came to the internet banking my own chosen password would not owrk. It was then later found out that this was because of a sim swop performed on my mobile number and for some reason they couldnt help me because of my previous account having a different number and all. I then gave it 3 days as suggested and only logged on to internet banking after a few weeks of creating the new account. To my suprise I could log in and no issues, but allas, there it was. I cant do some things because my account has been flagged as a recent sim swop. Phoned the number and answered all the questions and the system flagged it as I had the answers wrong, of which it was not. the lady then tells me I have to go into a branch. This means, ANOTHER 3 hours of my life gone. NO OTHER BANK HAS THIS LONG IN STORE TIMES. Absa is really pathetic, the people at the branches walk around slowly, making as if they are busy but clearly they are reading non work related things on their phones and computers. the lady infron of me had a simple request which took 40 minutes, and on walking out she mumbled ABSA is uselss. I guess I feel why now. I was a fool to give Absa another chance