AH
Albert H

1 reviews | Active since Nov 2014

21 Oct 2015, 12:37

DO NOT take Home Owners Insurance with Absa

A friendly warning to all Absa Bond Holders that took home owners insurance with them, they DO NOT cover power surges even if was due to cable theft or a vandalized chamber. My family and I have been through two serious armed ******ies, we have been without security since the the surge on 13 October 2015, I have now replaced the Alarm system at my own expense - AGAIN!<br> <br> I was informed yesterday by ABSA that the report from the contractor indicated that the damage was caused due to power surge, I also was informed that I am not covered against power surge and that I will receive a decline letter as there is no letter stating that the power surge is caused by cable theft. <br> <br> The fact of the matter is that I informed the contractor that we did experience a power surge due to cable theft and showed him the Tweet from City Power JHB - this had NO impact.<br> <br> I then emailed ABSA the relevant document and is still waiting for an answer.<br> <br> Short and sweet - should someone ***** an electric cable, sell it for a few rand and your property burn down to the ground - you will not be covered.<br>

0
Replies (1)
Absa
Absa's reply22 Oct 2015, 08:45
Official
Hello alberthav,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd