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Mbhekeni M

1 reviews | Active since Nov 2012

28 Feb 2025, 14:30

DO NOT take Absa vehicle finance

Absa Vehicle finance is still charging me the old interest rate and refuses to change the the new low rate with a reduction of 25 basis point. I logged call with their call center to no avail.

0
Replies (5)
Absa
Absa's reply28 Feb 2025, 16:16
Official
Dear Mbhekeni Mqadi
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
MM
Mbhekeni M's update04 Mar 2025, 16:10
Reviewer Update
No contact from your side besides an email informing me you are "investigating".
Absa
Absa's reply04 Mar 2025, 16:24
Official
Dear Mbhekeni Mqadi
Thank you for your posting.

Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw
MM
Mbhekeni M's update04 Mar 2025, 17:01
Reviewer Update
You expecting me to call you?

-----Your complaint reference C-***4 has now been closed. Please contact Rezona Louw (+27) 11 *** for further information
Please provide feedback on the service you have received.
Good OR Bad At Absa, we are committed to giving you exceptional service. Yours sincerelyAbsa--------
Absa
Absa's reply05 Mar 2025, 11:30
Official
Dear Mbhekeni Mqadi
Thank you for your posting.

Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw