CS
Charlene S
1 reviews | Active since Aug 2020
11 Jan 2023, 22:30
Do not recommend
Do not recommend at all. Subscribed to the highest package they have and still disappointed. For many reasons,; 1. The legal representatives lack the necessary expertise on basic matters and are unable to advise, you are better off reading a contract yourself and deciphering it. 2. Turnaround times are disgusting, basically waited a month to hear back from the one representative, who apologized for her delay ok getting back to me, but still couldn't help with the matter lol. I don't have to tell you how time sensitive a legal matter can be. Overall do yourself a favor and get real legal advice elsewhere as this company cannot and will not help you when you are in a real pickle
Helpful (0)
Replies (2)0
Replies (2)Absa's replyOfficial
12 Jan 2023, 12:27Dear Charlene Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply12 Jan 2023, 12:27
Official
Dear Charlene Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
Absa's replyOfficial
14 Jan 2023, 16:02 Dear Charlene I tried calling you on 13 Jan '23 and 14 Jan '23 to discuss your concern and get a better understanding of how can I assist you.
I have also sent you an email to respond to. Kind regards,Vanessa CroweGroup Customer Care
I have also sent you an email to respond to. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply14 Jan 2023, 16:02
Official
Dear Charlene I tried calling you on 13 Jan '23 and 14 Jan '23 to discuss your concern and get a better understanding of how can I assist you.
I have also sent you an email to respond to. Kind regards,Vanessa CroweGroup Customer Care
I have also sent you an email to respond to. Kind regards,Vanessa CroweGroup Customer Care
