GS
Glen S
1 reviews | Active since Jun 2015
24 Mar 2023, 08:26
Do NOT open up any kind of savings account with ABSA EVER!!!!
Absolutely shocking technical platform and customer service. Opened up online a Depositor Plus account. The purpose is to move my salary there from pay day till end of the month each month - to earn some additional interest each month. This will only work if I can use online banking channels to transfer money back and forth. I opened up the account online, transferred money into it. Got SMS notification saying the account is open and I can use online channels to transact. This is complete LIE! Cannot see the new account online. Customer care told me I must link it online, which I tried, but get an error. They then said I can only fix this by going into a branch!!! So I called back to a different call centre, because as you know ABSA loves making people phone different call centres and then try to navigate the IVR maze. The agent said they could request that the money I transferred to the new savings account be paid back into my cheque account, but would take up to 2 working day!! AND, they cannot provide any kind of proof that this was requested. So now I am sitting where I transferred a large amount of money over, but I can't access it and I can't see the balance - i.e. it's like ABSA has ****** my money.
Helpful (0)
Replies (9)0
Replies (9)
Absa's replyOfficial
24 Mar 2023, 08:32Dear Glen Ah Sing
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***6
Kind regards,
Group Customer Care
Rezona Louw
Rezona Louw
Absa's reply24 Mar 2023, 08:32
Official
Dear Glen Ah Sing
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***6
Kind regards,
Group Customer Care
Rezona Louw
Rezona Louw
GS
Glen S's updateReviewer Update
24 Mar 2023, 08:36Thanks - all I want is all of the money from the new savings account transferred back into my cheque account and for it to reflect immediately. I don't understand why it will take so long for this. The transfer to the savings account happened immediately and the agent said that if I had to transfer money back from savings to cheque online (which I can't do as I can't see/link the new savings account) that it would be immediate. So I don't see why it can't reflect immediately if it does by ABSA. And I will NEVER open up another savings account with ABSA.
GS
Glen S's update24 Mar 2023, 08:36
Reviewer Update
Thanks - all I want is all of the money from the new savings account transferred back into my cheque account and for it to reflect immediately. I don't understand why it will take so long for this. The transfer to the savings account happened immediately and the agent said that if I had to transfer money back from savings to cheque online (which I can't do as I can't see/link the new savings account) that it would be immediate. So I don't see why it can't reflect immediately if it does by ABSA. And I will NEVER open up another savings account with ABSA.
Absa's replyOfficial
24 Mar 2023, 09:04Dear Glen Ah Sing
Thank you for your posting.
Please refer to our email sent to our personal email address.
Thank you for your posting.
Please refer to our email sent to our personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Rezona Louw
Absa's reply24 Mar 2023, 09:04
Official
Dear Glen Ah Sing
Thank you for your posting.
Please refer to our email sent to our personal email address.
Thank you for your posting.
Please refer to our email sent to our personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Rezona Louw
GS
Glen S's updateReviewer Update
24 Mar 2023, 09:07Hi, I have not received an email to my personal address apart from an email from Hellopeter which says " Great news, Absa has rep**** to your review! " and then a link which takes me to this page with your message saying "Please refer to our email....."
??????????????????????
??????????????????????
GS
Glen S's update24 Mar 2023, 09:07
Reviewer Update
Hi, I have not received an email to my personal address apart from an email from Hellopeter which says " Great news, Absa has rep**** to your review! " and then a link which takes me to this page with your message saying "Please refer to our email....."
??????????????????????
??????????????????????
GS
Glen S's updateReviewer Update
24 Mar 2023, 09:07And I checked my spam folder
GS
Glen S's update24 Mar 2023, 09:07
Reviewer Update
And I checked my spam folder
Absa's replyOfficial
24 Mar 2023, 09:52Dear Glen Ah Sing
Thank you for your posting.
The email was sent to our personal email address just after 9 am.
Thank you for your posting.
The email was sent to our personal email address just after 9 am.
Kind regards,
Group Customer Care
Rezona Louw
Rezona Louw
Absa's reply24 Mar 2023, 09:52
Official
Dear Glen Ah Sing
Thank you for your posting.
The email was sent to our personal email address just after 9 am.
Thank you for your posting.
The email was sent to our personal email address just after 9 am.
Kind regards,
Group Customer Care
Rezona Louw
Rezona Louw
GS
Glen S's updateReviewer Update
25 Mar 2023, 10:21Hi Rezona
OK, first the good news - the money was transferred from the Depositor Plus account back into my cheque account as per my requested, and it was done on the same day, instead of the initial up to 2 working days I was told. So thank you for that.
I managed to calm down and thought to myself that perhaps I should keep the Depositor Plus account open if ABSA could link the account correctly so that I could see it on-line (web and app). So I went into the Hyde Park Branch today (Saturday 25 March 2023) - as was told that I had to go into a branch to resolve this.
I go in, am no. 3 in the queue, which is fine, so I wait. Get to speak to the consultant who told me he knows what the issue is, but in order to link the new account to my online profile, I would lose all my on-line beneficiaries for 2-3 working days!!! So I said no thanks, please then close the Depositor Plus account which now correctly has a zero balance. But guess what? I then have to queue in a new queue which had about 5 people in that queue. So I said why could he not help me. Was told that's the process, but the he suggested I speak to the branch manager to see if she could assist.
Needless to the say, the branch manager said sorry, that's the process, nothing I can do, I can't help you, you need to wait in the new queue. What ********!! ABSA may as well be another government department!!!!!!!
So I walked out. I have a hectic job -I've been working 12 - 13 hours a day during the week and simply don't have the time to go to one your useless Hyde Park branch where people have no idea of what customer service is!!!!!!!!
Rezona, please close the Depositor Plus account and send me confirmation via email that it's been done!
OK, first the good news - the money was transferred from the Depositor Plus account back into my cheque account as per my requested, and it was done on the same day, instead of the initial up to 2 working days I was told. So thank you for that.
I managed to calm down and thought to myself that perhaps I should keep the Depositor Plus account open if ABSA could link the account correctly so that I could see it on-line (web and app). So I went into the Hyde Park Branch today (Saturday 25 March 2023) - as was told that I had to go into a branch to resolve this.
I go in, am no. 3 in the queue, which is fine, so I wait. Get to speak to the consultant who told me he knows what the issue is, but in order to link the new account to my online profile, I would lose all my on-line beneficiaries for 2-3 working days!!! So I said no thanks, please then close the Depositor Plus account which now correctly has a zero balance. But guess what? I then have to queue in a new queue which had about 5 people in that queue. So I said why could he not help me. Was told that's the process, but the he suggested I speak to the branch manager to see if she could assist.
Needless to the say, the branch manager said sorry, that's the process, nothing I can do, I can't help you, you need to wait in the new queue. What ********!! ABSA may as well be another government department!!!!!!!
So I walked out. I have a hectic job -I've been working 12 - 13 hours a day during the week and simply don't have the time to go to one your useless Hyde Park branch where people have no idea of what customer service is!!!!!!!!
Rezona, please close the Depositor Plus account and send me confirmation via email that it's been done!
GS
Glen S's update25 Mar 2023, 10:21
Reviewer Update
Hi Rezona
OK, first the good news - the money was transferred from the Depositor Plus account back into my cheque account as per my requested, and it was done on the same day, instead of the initial up to 2 working days I was told. So thank you for that.
I managed to calm down and thought to myself that perhaps I should keep the Depositor Plus account open if ABSA could link the account correctly so that I could see it on-line (web and app). So I went into the Hyde Park Branch today (Saturday 25 March 2023) - as was told that I had to go into a branch to resolve this.
I go in, am no. 3 in the queue, which is fine, so I wait. Get to speak to the consultant who told me he knows what the issue is, but in order to link the new account to my online profile, I would lose all my on-line beneficiaries for 2-3 working days!!! So I said no thanks, please then close the Depositor Plus account which now correctly has a zero balance. But guess what? I then have to queue in a new queue which had about 5 people in that queue. So I said why could he not help me. Was told that's the process, but the he suggested I speak to the branch manager to see if she could assist.
Needless to the say, the branch manager said sorry, that's the process, nothing I can do, I can't help you, you need to wait in the new queue. What ********!! ABSA may as well be another government department!!!!!!!
So I walked out. I have a hectic job -I've been working 12 - 13 hours a day during the week and simply don't have the time to go to one your useless Hyde Park branch where people have no idea of what customer service is!!!!!!!!
Rezona, please close the Depositor Plus account and send me confirmation via email that it's been done!
OK, first the good news - the money was transferred from the Depositor Plus account back into my cheque account as per my requested, and it was done on the same day, instead of the initial up to 2 working days I was told. So thank you for that.
I managed to calm down and thought to myself that perhaps I should keep the Depositor Plus account open if ABSA could link the account correctly so that I could see it on-line (web and app). So I went into the Hyde Park Branch today (Saturday 25 March 2023) - as was told that I had to go into a branch to resolve this.
I go in, am no. 3 in the queue, which is fine, so I wait. Get to speak to the consultant who told me he knows what the issue is, but in order to link the new account to my online profile, I would lose all my on-line beneficiaries for 2-3 working days!!! So I said no thanks, please then close the Depositor Plus account which now correctly has a zero balance. But guess what? I then have to queue in a new queue which had about 5 people in that queue. So I said why could he not help me. Was told that's the process, but the he suggested I speak to the branch manager to see if she could assist.
Needless to the say, the branch manager said sorry, that's the process, nothing I can do, I can't help you, you need to wait in the new queue. What ********!! ABSA may as well be another government department!!!!!!!
So I walked out. I have a hectic job -I've been working 12 - 13 hours a day during the week and simply don't have the time to go to one your useless Hyde Park branch where people have no idea of what customer service is!!!!!!!!
Rezona, please close the Depositor Plus account and send me confirmation via email that it's been done!
GS
Glen S's updateReviewer Update
27 Mar 2023, 12:43Still no feedback? I guess I will have to log another complaint on Hellopeter.
GS
Glen S's update27 Mar 2023, 12:43
Reviewer Update
Still no feedback? I guess I will have to log another complaint on Hellopeter.
Absa's replyOfficial
28 Mar 2023, 13:17Dear Glen Ah Sing
Thank you for your posting.
Our office is busy with the investigation of your complaint.
Thank you for your posting.
Our office is busy with the investigation of your complaint.
Kind regards,
Group Customer Care
Rezona Louw
Rezona Louw
Absa's reply28 Mar 2023, 13:17
Official
Dear Glen Ah Sing
Thank you for your posting.
Our office is busy with the investigation of your complaint.
Thank you for your posting.
Our office is busy with the investigation of your complaint.
Kind regards,
Group Customer Care
Rezona Louw
Rezona Louw