Do not make ABSA BANK the executor of your estate!!!”

We have been struggling to process my recently deceased Mothers estate since September last year, thanks to the incompetence of the deceased estate department we are still being asked for information that was already shared in the 1st month since my Moms passing. The executor of the estate was in quarantine due to COVID since Mid December and only returned to work since the last week in January. My Mothers vehicle which we have been trying to sell to WeBuyCars since December last year is still in our possession nearly 2 months later even though the company has submitted an Offer to purchase 3-4 months already, the first hold up was the fact that the executor was away from work for nearly 1.5 months, now the hold up is the registration documents which we clearly stated we do not have 3 months ago. Today I followed up on a query sent yesterday regarding the documentation and process to follow when selling a vehicle currently part of the estate, to my horror the executor only passed it on to her assistant today and no apology provided. It seems like staff is incentivized to delay the process so as to maximize earnings through interest. Complaints have been lodged however there is nobody (management absent and silent) being allocated to take charge of the issue at hand.