Do not keep customers informed

I have complained to ABSA on their internet banking site. There was no response. 1. My credit card was stopped because apparently customers are required to FICA every 3 years. ABSA does not send out reminders, they simply stop you card, which is great when you have a trolley full of goods and a line of shoppers behind you, and your card is declined even though funds are available! 2. My debit card was stopped, again with NO warning from ABSA. Why? They were conducting random ***** checks on customer accounts, and mine was randomly selected. ABSA does not sms, or call, or e-mail me, they simply stop my account. I find out at the moment when I am trying to make a payment, and AGAIN cant! 3. SURECHECK DOES NOT WORK!!!! Please discontinue this ridiculous system. I have now been informed by customer care that my pensioner mother's older model Nokia cell phone is no longer able to respond to Surecheck. So, ABSA will gladly take my mother's internet banking fee each month, but she can not use any features that require Surecheck, such as creating a beneficiary or increasing a limit. I have had to call ABSA in the past at least 3 times because of problems with Surecheck. FNB here I come!