nB
ntombi B

1 reviews | Active since Mar 2017

09 Jan 2023, 15:12

DO NOT INSURE WITH ABSA UNLESS YOU WANT TO CHASE THEM TO DO THEIR WORK

Absa insurance has to be the worst insurer to take your homeowners cover with. Logged a claim on the 22 nd December and still no progress nothing. They keep sending assessors who either dont pitch or have no clue whats going on. We are back to work and have no back system to date when there's load shedding but I paid my premiums in full.

I cant work from work and can't go to work either because there's nobody to look after my daughter. The consultants don't provide feedback and they all have no idea what's going on. The lady appointed as our claims handler has been awol from the date the claim was logged.

So frustrated not getting any help but spending more than 1000 airtime everyday because they keep you on hold for the longest time and don't even break the hold.

DO NOT INSURE WITH ABSA NO SENSE OF URGENCY JUST EXCUSES

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Replies (1)
Absa
Absa's reply10 Jan 2023, 08:39
Official
Dear Ntombi
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
 
The reference number for your complaint is C-***5.
 
Regards
Pravesh Bejay
Customer Value Management