Do not get a home loan from them

<p>My wife and I have been with ABSA for a very long time and as such we used them as the preferred home loan provider, we have had our loan with them for 4 years now and we have tried to get them to reduce our interest rate which is at prime +0.33%, we have never had any bad credit and always pay everything on time. They absolutely refuse to even listen to us, so I decided to open a Private Bank account with them 2 months ago, which in itself has been nothing but problems so far, because I was told that if I do then I will get preferential rates, well I have used my banker now to try and get a lower rate and all they said was that I am already getting a very good rate! My colleagues at work laughed at me when I told them this, one of my colleagues has now managed in 18 months to reduce his interest 3 times with FNB and it was already below prime to start with. My other colleague has just finished varsity 2 years ago (I am a lot older than he is) and he managed to get a loan also from FNB for prime -1.0%. Another colleague who is admittedly older than me is now with Standard bank after being with ABSA and he said that over the last few years ABSA has become very arrogant and refuses to listen to individual banking customers, so to any prospective ABSA customers, please go with another bank, even if they are slightly higher on interest to start with, in 6 months’ time you can probably get it down to below what ABSA is willing to loan you now. I will be applying at FNB now to take over my loan and other accounts, if they won’t I will go to Standard bank.</p> <p> </p> <p>PS. the older colleague I mentioned above also said that he had a Private Bank account with them too and that when he cancelled his account while he was standing in the bank, they told him that he had to walk over to a red phone in the bank and then call ABSA and tell them to cancel it.</p>