Do not expect personalized and priority service from Absa Private Banking

Despite the nice adverti*****ts such as "personalised banking" and "priority services", Absa Private Banking provides a level of service far removed from this. Instead of personalized and priority service, you still have to send countless emails before getting a response, and the level of professionalism is definitely not what is expected from a Private Banking institution. Absa Private Banking simply have no interest in providing acceptable service to their Private Banking clients.

As an example, a simple request for a quotation on short term insurance ended up taking several days before I even received a call.

And a simple request for information on fees applicable when moving funds and accounts is still unresolved, 3 weeks after my initial request was sent.

This is extremely bad customer service, especially considering that I have been a loyal client for close to 40 years now.

I would advise against Absa Private Bank as a partner for your financial journey based on my recent experience with them.