TS
Thereasa S

1 reviews | Active since Sept 2010

11 Feb 2015, 09:12

DO NOT DEAL WITH ABSA

I logged a complaint regarding my accounts through hellopeter, Paul Duncan came back to me and said they would investigate, I then explained the problem and also the fact that I had to go to the Ombudsman to get statements, during the time the Ombudsman was assisting they handed me over to attorneys. Paul Duncan's response to me: We wish to advise that we remain with the attached assessment from the Ombudsman for banking services. You may refer the matter to the National Credit Regulator if you are still dissatisfied with the assessment from the Ombudsman for banking services. The problem is I am happy with the assesment from the Ombudsman but ABSA is not adhering to it!!!!! I have tried to explain this to ABSA but they are not interested. I am sick of ABSA and will now spread the word everywhere I can on how pathetic ABSA is.

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Replies (1)
Absa
Absa's reply11 Feb 2015, 15:06
Official
Hello Valves24,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,