Do not dare to pass away if you have an account with ABSA

As an executor of a deceased estate, I have been trying to close a deceased account for 18 weeks. Supporting documents were supp**** on day one. Absa still request documents thereafter. Every time I follow up, the matter (3 times) is escalated but to no avail. All answer I get is that there is a backlog in cases. In the meantime, they charge monthly service fees, admin fees and ledger fees while the overdraft is cancelled and cannot be utilised.