CG
Carla G

1 reviews | Active since Feb 2016

27 Sept 2024, 08:50

Do not choose ABSA for vehicle finance 100% do not recommend at all!!!!

I’ve taken out vehicle finance with ABSA and wowee, what a huge disappointment and mistake! I bank with ABSA and thought it was the right decision - 100% DO NOT RECOMMEND TAKING OUT VEHICLE FINANCE WITH THEM!! They keep debiting my car finance on the 27th even after I told them I don’t have money in my account on that day and moved the date to the 1st of each month (this process took about 2 months to change/ update) it then got updated for 1 MONTH and today, AGAIN, they’re trying to debit it on the 27th? I don’t even know how that’s possible? Who’s dealing with these things because they clearly are not doing a great job! Id recommend MFC for reliable, helpful, quick vehicle finance - I was with them before and had NO ISSUES. Super disappointed and concerned this is now affecting my credit record because idiots can’t do their jobs properly :(

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Replies (1)
Absa
Absa's reply27 Sept 2024, 09:45
Official
Dear Carla
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
 
The reference number for your complaint is C-***2.
 
Regards
 
Pravesh Bejay
Customer Value Management