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Ray R

1 reviews | Active since May 2018

02 Aug 2023, 21:08

DO NOT BANK WITH THIS BANK

I've been banking with Absa for a few years now. Recently my card expired and oh boy was it tough asking for a card to be delivered to me. I also ended up closing the account due to a "retentions agent". Following your agents advice I open a transactional account and my card takes a month to get delivered and then gets delivered with no pin. Now I'm forced to go travel to a branch because of your stupid mistake. I'm cutting ties , this is a horrible bank with even worse staff.

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Replies (1)
Absa
Absa's reply03 Aug 2023, 08:23
Official
Dear Ray Raschid

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***6  Kind regards,Group Customer CareVanessa Crowe