Do not Bank with ABSA, they do not care about their customers

<p>Worst client service ever. I went into the bank on 20 May 2016 because I received a message that my bank card was going to expire. While I was there I decided to upgrade my cheque account (Seems like a bad decision I made to trust ABSA). The bank teller took my old card and destroyed it in front of me and assured me that my old card is now deactivated and that my new card will work. On the 28,29 and the 30th of May my old card was used to do ********** transactions. How was this even possible? My old card was stopped; guess ABSA can’t even stop an old card. So on the 29th I phoned ABSA ***** department and notified them about what was happening. On the same call they also assured me that my old card has now been blocked. Guess what; on the 30th again my old card was used.</p> <p>So I had to take a leave day from work to go into the the Branch (The Grove) and go see what was happening with my account and ABSA not caring about their customers.</p> <p> </p> <p>I was also told that it would only take 5days to sort all this out and refund me. What does ABSA do, only on the 10th June 2016 was my money refunded to me. But only just for the amount they withdrew. No bank charges, no interest that I would have received from the money, not my daily wage I lost to go into the bank because ABSA can’t even stop a card and make sure its stopped. I lost in this ***** not ABSA. I lost my daily wage not ABSA. I lost my interest on my account not ABSA. I was charged bank charges not ABSA.</p> <p> </p> <p>No wonder ABSA was voted as one of the worst banks in SA. I will take my business to Capitec or FNB where they care about their customers. I will defiantly move my whole family’s accounts to another bank.</p>