DO NOT BANK WITH ABSA

Save yourself the trouble and do not bank with ABSA I bank with different banks but my experience with ABSA, especially private banking, is appalling. Despite phoning their call-centre and raising my concerns they do not respond. I you made the mistake of using their app do not use their internet banking For every transaction on internet banking you have to have your cell phone with you for despite the fact that you pay a beneficiary that is registered. Why do you have to confirm every payment on your app? I can understand, like other banks, if you do a first or initial payment to a new beneficiary that an OTP is generated but why the same for already registered beneficiaries. If you buy prepaid electricity a ten digit number is generated. Other banks break this ten digit numbers down into sets of four figures. Then it is easy to read and enter in into your prepaid system. But why would ABSA do that – they know the best. Most other bank’s statements have two columns - for debits and credits – making it easy to identify transactions. But not ABSA – one column with (-) and (+). To locate a payment you have to scroll through a lengthy page – while you could have easily checked just one appropriate column. But again – ABSA seems to think that they know what you want and that is it. The other banks give you what you need. No wonder ABSA eroded their own client base.