Do not bank with ABSA

I have never been satisfied with ABSA's services, but during this lock-down period it has become apparent that the company lacks transparency, forward thinking and disregards their clients' needs.

The ABSA Kloof Branch has been closed due to a positive COVID case for over three weeks now. It is not government protocol to close down the entire business when not everyone is considered a high risk PUI. ONLY those that were in CLOSE contact with the positive individual for a prolonged time and without the appropriate PPE quarantine and get tested. The branch should then have been cleaned and services should have continued. However, ABSA just closed its door without any attempt to service their customers during this period. No one is answering telephones, no one attempted to deliver cards to the client's homes. Today, when the bank was supposed to be open (and there was a very long line awaiting the opening of the bank), one staff member walks through and states that they are not sure if they will open or not and maybe we should rather go home. Clearly, the Branch is running under very poor management.

Poor performance ABSA, if you want to retain customers, I would suggest you improve your customer services.