KP
Komla P

1 reviews | Active since Dec 2015

01 Dec 2015, 10:37

DO NOT APPLY FOR A CREDIT CARD TELEPHONICALLY

I app**** for a credit card with ABSA on the 29 October 2015. I have been calling from then to find out what is the delay as I was approved.<br> The story the call center gave was that there is a back log. I then called today(01/12/2015) to be told that my application has expired.... No notification at all.<br> The team leader then asks me to redo the application..... then he hangs up on me.<br> I am very disappointed as I am a client of ABSA.<br> I think other banks give better service than this.<br> <br> K Perumal<br> Angry & Dissappointed Client

0
Replies (1)
Absa
Absa's reply07 Dec 2015, 09:02
Official
Hello Niri30,

Dear

Your concern is important to us and be assured that the service gaps will be addressed and corrective actions implemented.

We value our relationship with you, our customer, and would like to continue building on it.

We sincerely apologise on any inconvenience caused.

Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd