CP
Chrispian P
1 reviews | Active since Jun 2020
23 Jun 2020, 11:02
Do i need to pay or not
I having a problem with ABSA about the covid 19 relieve holiday i did apply in April and did receive a sms saying that my application was accepted and my next payment will only start in August 2020 anf that my months will be now longer but in May i still receive a sms saying i need to pay my account, i call in on the 8th of May and was told they will make it right but end of May a debit order went off and the first of June of which i reverse one of the amounts but still i receive sms saying i need to pay so all i really need to know what is going on because it is really confusing.
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Replies (1)Absa's replyOfficial
23 Jun 2020, 12:15Dear Chrispian
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply23 Jun 2020, 12:15
Official
Dear Chrispian
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
