Do better and value your clients!!

As a client of Absa for many years I am very disappointed with the service I received recently.

I mistakenly paid an incorrect amount to an employee. I advised Absa to reverse payment. I am told I need to wait 3-21 days to see if the transaction is successful. In the meantime the employee has switched off his cellphone has not come back to work and is seen partying at clubs with ‘my money’ Surely you would think that Absa could speed up the process. Does Absa really think the employee will still have the money in 21 days!! Surely you can do better Absa!!!